American FactFinder: Why doesn’t American FactFinder display properly in my browser?
This occurs if the Internet browser used to access American FactFinder is out of date, in compatibility mode or it needs the cache cleared.
American FactFinder (AFF) supports common up-to-date browsers. Make sure the browser used to access AFF is up to date. See FAQ# 1585 for common browsers supported by AFF.
Compatibility View for Microsoft Internet Explorer
Turn off Compatibility View. Tools> Compatibility View Settings > Websites you’ve added to Compatibility View > select “census.gov” > Click “Remove” > Close
Since browsers cache some of the web tier files (*.js; *.css) by name, whenever an updated or new version of AFF is r... (more)
Since browsers cache some of the web tier files (*.js; *.css) by name, whenever an updated or new version of AFF is released, the content of these files changes but some browsers do not always detect the change to get a fresh file. Instead, they continue to serve the files from the local cache, creating a confusing and error-prone mix of new and old files. As a result, some American FactFinder User Interface elements (buttons, text boxes, etc.) may not function correctly.
To correct this issue and properly display American FactFinder, clear the browser cache as follows:
Tools -> Advanced -> Network -> Clear Now.
In Firefox for Windows or Mac OS X:
In Microsoft Internet Explorer:
Safari menu -> Reset Safari... -> Select the items you want to reset -> Reset. (Note: As of Safari 5.1, Remove all website data will include both cookies and cache).