Why doesn’t American FactFinder display properly in my browser?
Since browsers cache some of the web tier files (*.js; *.css) by name, whenever an updated or new version of AFF is released, the content of these files changes but some browsers do not always detect the change to get a fresh file. Instead, they continue to serve the files from the local cache, creating a confusing and error-prone mix of new and old files. As a result, some American FactFinder User Interface elements (buttons, text boxes, etc.) may not function correctly.
To correct this issue and properly display American FactFinder, you can clear the browser cache as follows:
(Note: IE 8, 9, and 10 users may also need to set the Compatibility View, see instructions below)
In FireFox 10:
Tools -> Advanced -> Network -> Clear Now.
In IE 8 or 9:
Compatibility View for IE 8, 9, and 10
If you are using IE 8, 9, or 10, and American FactFinder still does not display properly, you can set your browsers Compatibility View as follows:
Tools -> If Compatibility View is not greyed out, click on Compatibility View so that it is checked; If it is greyed out, click on Compatibility View Settings, and enter “http://factfinder2.census.gov” to the ‘Add this website:’ textbox -> Add -> Close.
In IE 7:
In Firefox 3.5 and above for Windows or Mac OS X: