Frequently Asked Questions

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FAQ

Why doesn’t American FactFinder display properly in my browser?

Since browsers cache some of the web tier files (*.js; *.css) by name, whenever an updated or new version of AFF is released, the content of these files changes but some browsers do not always detect the change to get a fresh file. Instead, they continue to serve the files from the local cache, creating a confusing and error-prone mix of new and old files. As a result, some American FactFinder User Interface elements (buttons, text boxes, etc.) may not function correctly.

To correct this issue and properly display American FactFinder, you can clear the browser cache as follows:

(Note: IE 8, 9, and 10 users may also need to set the Compatibility View, see instructions below)

In FireFox 10:

Tools -> Advanced -> Network -> Clear Now.

In IE 8 or 9:
Tools -> Delete Browsing History -> Have Temporary Internet Files, Cookies, and History checked -> Deselect Preserve Favorites website data -> Delete.

Compatibility View for IE 8, 9, and 10

If you are using IE 8, 9, or 10, and American FactFinder still does not display properly, you can set your browsers Compatibility View as follows:

Tools -> If Compatibility View is not greyed out, click on Compatibility View so that it is checked; If it is greyed out, click on Compatibility View Settings, and enter “http://factfinder2.census.gov” to the ‘Add this website:’ textbox -> Add -> Close.

In IE 7:
Tools -> Delete Browsing History -> Delete files… -> Delete cookies… -> Delete history… -> Close -> OK.

In Firefox 3.5 and above for Windows or Mac OS X:
Tools  -> Clear Recent History (OR for Windows – Select the History menu from the orange Firefox button in Firefox 4 and above) -> From the Time range to clear: drop-down menu select the desired range to clear; To clear your entire cache, select Everything -> Click the down arrow next to "Details" -> check Browsing & Download History, Form & Search History, Cookies, and Cache -> Clear Now.

In Chrome:
Enter:  chrome://settings/clearBrowserData in the browser bar -> Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data) -> Select the period of time to clear your cache in the Obliterate the following items from: drop-down menu (Note: to clear your entire cache, select the beginning of time) -> Clear browsing data.

In Safari:
Safari menu -> Reset Safari... -> Select the items you want to reset -> Reset. (Note: As of Safari 5.1, Remove all website data will include both cookies and cache).

 

Keywords:

Troubleshooting, browser


(FAQ7803)

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