Frequently Asked Questions

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What are the AES Downtime Guidelines? 
What do I do if AES goes down?
My computer is down and I cannot file AES. What do I do?

This question is currently being updated to reflect the Mandatory AES regulations.  Until the update is posted, please contact our Automated Export System Branch via telephone at 800-549-0595 (Menu option 1) or via e-mail at .


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